Description

The Business Manager forms a pivotal role within the dealership. Enhancing the customer experience, optimising sales opportunities and overseeing adherence to increasing legislative requirements are key aspects of the role. This extensive, detailed and comprehensive course is a must for all sales professionals charged with the responsibility of enhancing the sale of dealer finance, insurance facilities and income generating add-on products. Covering in-depth, sophisticated sales approaches and administrative requirements, main areas of focus are:

• The referral
• Relationship building
• Finance qualification
• Insurance regulation
• The compliant sale
• Sale of Guaranteed Asset Protection
• In-depth finance understanding
• Finance legislation
• Finance compliance
• Funding Motive Qualification
• Cash conversations
• Lending conversations
• The finance presentation
• Engaging curiosity
• Presenting finance figures
• Handling customer responses
• Completing a compliant sale